Privacy & Data Security Policy
Pristine Mobility protects your health data with security that is as good as what big companies use. We will never sell your personal information. Find out how we keep your privacy safe for scooters, wheelchairs, mobility scooters, and hospital beds.
The Pristine Mobility Promise
Your path towards greater mobility is quite individualized. Trust is the most important thing on the road at Pristine Mobility. We don’t just sell high-quality scooters, wheelchairs, and hospital beds; we also keep your private information safe. This Privacy Policy is our promise to you that we will treat your personal and health information with honesty, openness, and the best security we can. Please read this policy to see how we help you live alone and safely.
Information We Collect:
Data Collection & Usage Disclosure
| Category | Examples | Purpose of Collection (The “Why”) |
| Identity & Contact Data | Name, phone number, email, shipping/billing address. | Establishing your account, processing orders, quoting shipping rates, as well as providing customer service |
| Protected Health Information (PHI) | Details of physician, prescription details, insurance policy numbers, medical diagnosis codes (ICD-10), weight/height measurement, details of mobility assessment. | In order to maintain the medical efficiency and safety. We are then able to ascertain that your machine is clinically appropriate, set up correctly and we have approval from your health fund. |
| Financial Data | Credit card number, bank account info (credit union for financing) | We may use your information to facilitate payment for your equipment. We use PCI-DSS verified payment gateways -we don’t keep raw payment info on our servers. |
| Technical & Usage Data | IP address, device type, browser type, the pages you view, cookie data, clickstream data. | To measure the performance of our website and to secure our points of contact from any digital breach as well as to optimize your browsing experience via anonymous statistical analysis. |
| Commercial Data | Order history, items purchased, service requests, claims and warranty information, communication preferences. | To customize your experience on the Website, to serve you specific content, to serve you targeted advertising, to save you having to re-enter your registration and or Member information, to provide you offers, and for other purposes. |
We collect data only to help keep you safe and ensure you have a great time.
How We Use Your Information:
Order Fulfillment and Security: Ensuring your order is filled, your equipment gets shipped out and most importantly, that it’s legally mandated for your safety.
Customer Care: If anyone cares – helping you with your DME, fixing it, warranty claims, etc should be a part of taking care of it.
Safety and Improvement: We protect our website and services by trying to detect and prevent things like fraud, spam, and other bad things.
Marketing Communication: We’ll only send you marketing information, if you ask for it. You may opt-out at any time.
Our strict procedures for trading information
We will never sell, rent or otherwise trade your personal information, health data, or customer databases to data brokers or marketing firms.
We only share what we must with trusted partners, who really need the information, and are bound by strict contracts to keep it confidential:
Medical/Insurance Networks: These are the people who verify that your prescriptions are real and process your claims.
Logistics Specialists: They are delivery services like FedEx and medical couriers that get your gear where you can pick it up.
Financial Processors: PCI-DSS compliant Payment processors such as Stripe and PayPal to ensure your payment is processed in a safe and secure environment.
Trusted Service Providers: Businesses that assist with fundamental business tasks, such as cloud hosting, data analysis (in anonymized form) and platforms for conversing with customers. You cannot do anything with your data except to enjoy the service they provide.
Our security system protects you from:
We safeguard your information using something called “defence in depth.”
Encryption: End to end encryption We encrypt all data between your device and our website using HTTPS/TSL 1.2. AES-256 encryption protects sensitive data within our databases.
Access Controls: A strong role-based access control ensures that only people who should have access to PHI can see it.
Security Certifications: We only partner with infrastructure vendors that have been SOC 2 Type II certified and hold other necessary security certifications.
Frequent Audits: We often double-check the security of our processes and systems to identify and address any problems.
Employee Training: All employees will receive training in security protocols, protection of information and HIPAA compliance.
Your Rights:
We also respect your privacy regarding your data. You have the right to:
Access and Portability: You can request us a digital copy of the personal information we have about you.
Correction: Let us know if we have any inaccurate information.
Erasure (“Right to be Forgotten”): You may request that we erase your personal information, but we must maintain certain records for safety, warranty, and legal compliance recordkeeping reasons.
Opt-Out of Marketing: To turn off marketing emails, use the link found within any email or update your account settings.
Limit Processing: You have the right to request we stop processing some of your data for a brief or longer period.
Non-Discrimination: Along with the aforementioned rights, you have the right to use these services without fear of discrimination in how we provide our service or any pricing practices.
Get in touch with our data protection officer to exercise your rights:
Email: Privacy@pristinemobility.com
Phone: +1 516-781-7000
(Contact Privacy Department) Mail: Pristine Mobility, Attn: Privacy Department
,2468 N Jerusalem Rd Suite 14, North Bellmore, NY 11710, USA
Our answers to any substantiated questions will be provided within the legal time frames.
How to contact us and changes to the policy
We also will notify you of any material changes to this Policy as required by law, and you can see when this Policy was last updated by checking the “Last Revised” date shown below.
If you would like to know more about our privacy policy, or you would like to contact our DPO to find out more about how we protect your information, you can write to the: DATE PROTECTION OFFICER at the address provided above.
Thank you for choosing Pristine Mobility and placing your trust in us. We deeply value your confidence and are committed to providing safe, reliable, and high-quality mobility solutions. Pristine Mobility is proudly owned and operated by MEI GLOBAL SERVICES INC., and we operate with the same dedication to care, integrity, and service excellence. Our goal is to support you at every step — from product selection to delivery and beyond — ensuring you receive the comfort, equipment, and assistance you deserve.
Last Changed: 14-09-2025
